Support

Service is a crucial part of ensuring business processes continuity of an enterprise.  

When developing an information system management system, an IT manager chooses service model capable of ensuring fulfillment of key requirements:

In this regard, the right choice of the service provider is of crucial importance.  The Pilot company maintains and advances its expertise in the field of services by implementing ITIL standards to the work. Pilot has solid experience in carrying out service projects on the basis of SLA (Service Level Agreements) with leading international and Russian companies.  

Our company provides wide range of information system services:

• Infrastructure service:
  • IT-equipment maintenance
  • Telecommunication infrastructure maintenance
  • System administration
• Specialized IT-equipment service
• Systems complex maintenance
• Local IT-support outsourcing.  

"Interbranch Maintenance Center" (Mezhotraslevoy Tekhnichesky Tsentr) is Pilot’s Group of Companies main service and technical support facility. Vast network of certified service centers ensures timely and convenient services on the whole of territory of Russia.